EviTraCore
Apps and platform tools
This policy establishes the general conditions applicable to purchases from Evitracore ApS. Product-specific terms, an app-store purchase screen, a written quotation, an order confirmation, or a signed agreement shall prevail in the event of inconsistency.
This policy applies to EviTraCore Heat Input, related licences and subscriptions, support services, and separately commissioned software or consultancy services supplied by Evitracore ApS.
Purchases made through Apple App Store, Google Play, or another authorised marketplace are also subject to the marketplace terms presented at purchase. A specifically agreed written term takes precedence over this general policy for the relevant transaction.
The applicable price, currency, billing period, VAT treatment, and payment method are stated at the point of purchase or in the relevant quotation, order confirmation, or invoice. Store purchases are charged by the marketplace. Direct purchases are payable in accordance with the stated invoice terms.
Failure to make a payment when due may result in suspension of delivery, support, licence access, or further work, subject to applicable law and any agreed notice requirements.
Digital products are made available through the relevant purchase channel. Delivery dates for commissioned services are estimates unless expressly agreed as binding. The customer shall provide timely access, information, decisions, and materials reasonably required for delivery.
The customer is responsible for verifying that the product or service is suitable for its intended operational, technical, and regulatory context.
Changes to an agreed scope, delivery plan, or assumption must be recorded in writing and may affect price and timing. If commissioned work is cancelled after commencement, EviTraCore may invoice completed work, agreed milestones, non-cancellable third-party costs, and reserved capacity to the extent stated in the agreement and permitted by law.
Subscription term, renewal frequency, current price, and cancellation method are displayed by the applicable purchase channel. Deleting an app does not cancel a subscription. Store subscriptions and refund requests must be managed through the store account unless otherwise stated.
Refunds for direct purchases or commissioned services are assessed under the governing agreement and applicable mandatory law. Where appropriate, EviTraCore may first be entitled to correct a documented non-conformity.
A product or assignment may depend on app stores, hosting, devices, operating systems, or other third-party services. Responsibility for third-party charges, accounts, licences, and terms shall be stated at purchase or in the applicable agreement. EviTraCore does not control the continued availability or independent operation of third-party services.
Nothing in this policy limits rights that cannot lawfully be excluded, including mandatory consumer rights. Information on any statutory right of withdrawal, exceptions for digital content or commenced services, and complaint procedures will be provided where applicable to the transaction.